Admissions Coordinator (Bilingual)

Must have bilingual fluency in Spanish and English High school diploma or equivalent 2+ years of sales experience, experience in healthcare admissions is a plus Proven track record of exceeding performance targets, particularly in sales or client admissions roles 1+ year of experience with Salesforce Ability to work on a shift based schedule as listed in the application questions Strong proficiency in multitasking and operating in a high-paced environment Familiarity with HIPAA policies is a plus Experience working with adolescents and young adults in a mental health context a plus Proficiency in Microsoft Office and Google Suite

Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories Clearly communicate financial policies, payment options, and potential financial assistance programs Maintain meticulous client records via Salesforce, including treatment consents and insurance information Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families