E-commerce Concierge Agent - Stealth AI Company
25 - 30 USD per hour
Company:Atomic
Location:United States, PT, ET
Languages:English
Seniority level:Entry, 2+ years
Experience:2+ years
Skills:
SalesforceCommunication SkillsCustomer serviceWritten communicationMultitaskingInterpersonal skillsExcellent communication skillsAdaptabilityRelationship buildingEmpathyVerbal communicationActive listeningRelationship managementSales experienceCRMCustomer support
Requirements:
2+ years in sales, customer engagement, or similar customer-facing roles. Proven ability to drive conversions or upsell products is highly desirable. Adept at working remotely and building strong relationships virtually. Skilled at fostering team cohesion through collaboration tools like Slack and video conferencing. Exceptional written, verbal communication, and interpersonal skills. Takes initiative with a positive attitude and demonstrates curiosity. Polite, empathetic, patient, and trustworthy with a passion for customer care. Flexible in navigating fast-paced environments and receptive to feedback. Familiarity with CRM systems, ticketing systems, and collaboration tools is desirable. Familiarity with eCommerce Platforms is a plus.
Responsibilities:
Develop and implement tailored strategies to enhance client engagement and maximize sales. Provide high-quality, personalized customer interactions to convert inquiries into sales. Proactively reach out to customers to anticipate needs and upsell products or services. Build and maintain customer relationships to drive retention and repeat purchases. Collaborate with teams to identify gaps in internal systems and report issues. Help implement improvements to streamline operations and enhance sales performance.
