Client Success Manager (US-based - Remote)
Company:From Day One, Inc.
Location:United States
Languages:English
Seniority level:Middle, 3+ years post-graduation
Experience:3+ years post-graduation
Skills:
Microsoft ExcelMS OfficeCommunication SkillsCustomer serviceOrganizational skillsPresentation skillsCustomer SuccessReportingClient relationship managementRelationship managementSales experience
Requirements:
4-year college/university degree minimum Minimum of 3 years full-time, professional post-graduation experience Direct experience in customer/client success (events, conferences, hospitality, or sales preferred) Basic knowledge of business software (MS Office, Google For Business, or similar) Outstanding organizational and time management skills Excellent verbal and written communications skills
Responsibilities:
Deliver exceptional customer experience post-sales Act as primary client point of contact Onboard clients and ensure they gain value Ensure client event experience exceeds expectations Manage client deliverables and information flow Assist with gathering client materials and logistics Conduct post-event feedback calls Prepare reports Format information for communication Own renewal rate and customer satisfaction KPIs
