Inbound Specialist

2+ years of experience in outbound calling, telemarketing, or sales is highly preferred Excellent verbal communication and interpersonal skills Proficient in using computers and relevant tools (e.g.: Zoom Workplace, Excel, Jira, Slack, Notion)

Driving Enrollments: You’ll peak with qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed Using Effective Closing Techniques: You’ll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants Delivering Outstanding Customer Interactions: You’ll engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience Collaborating with Internal Teams: You’ll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support Leveraging Technology Effectively: You’ll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes.