FBS Data Analyst (NLP / AI Conversational)

Bachelors' Degreed Experience in Google/Looker, or PowerBI Experience in transcription in SQL Experience with business analysis tools like: Cognos, OBIEE Experience with MS Excel and Access Uniphore for transcription data or similar

Provide and manage data reports and analyses based on both recurring and ad hoc requests. Understand business goals, gather requirements, and communicate effectively about what data is available or limited. Extract and manipulate data using SQL, Cognos ReportNet, OBIEE Answers, and Google Looker. Build and automate dashboards and reports, especially related to Uniphore transcription data. Ensure data quality, contribute to testing and implementation for system upgrades or changes, and analyze the impact on data/reporting. Act as a liaison between business and IT, resolving data-related technical issues collaboratively. Collaborate closely with the Speech Operations (SO) team to generate insights from transcribed customer interactions.