Systems Engineer L2 (AU MSP, WFH)

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Requirements:

• Working experience with Office 365 Administration
• Vmware administration
• Windows Server administration
• Solid experience in Networking and Firewall technologies
• 3 years + experience with N-able/Solarwinds or similar monitoring tools

Responsibilities:

• Provide 2nd level technical infrastructure support within our agreed SLA agreements.
• Adhere to Incident, Security, Problem and Change Management processes as per company/customer standards (ITIL Framework)
• Create and maintain technical documentation for company’s customer environments
• Providing escalated support from Level 1 (escalated end user / L1 support).
• Create knowledgebase articles and process documents.
• To provide after-hours on-call/weekend assistance and/or escalation.