Job Application for Clinical Operations Lead at Honor

3+ years of experience in emergency services, clinical care, nursing, or related healthcare fields. RN or LVN qualification required. Experience with elderly care, including ALF, SNF, MCU, or hospice clients. Proficiency in workplace communication tools (Google Docs, Sheets, Slack).

Independently assess risks, triage multiple Trust & Safety channels (phone, Slack), and make immediate decisions on escalation pathways, engaging emergency services or higher-level interventions when necessary. Quickly evaluate incident severity through interviews, care notes, and collaboration with operational teams, applying critical thinking and sound judgment to ensure swift, informed decision-making. Communicate effectively with individuals in distress, maintaining composure and control in high-pressure situations while providing real-time critical support to internal teams and franchise partners.