ServiceNow Business Analyst - 100% Remote (REF1774S - TO1)

Strong knowledge of ServiceNow modules (ITSM, ITOM, HRSD, etc.). Experience in business process analysis and workflow automation. Ability to create user stories, process flows, and functional specifications. Familiarity with Agile/Scrum methodologies. Strong analytical, critical thinking, and problem-solving abilities. Demonstrated experience presenting and negotiating with stakeholders at all levels. 2+ years of overall software-related technical analysis experience. 2+ years of experience with agile work item management and agile-based requirement methods. Ability to handle multiple projects and work-streams simultaneously. Bachelor's degree in a related field is preferred. Certification(s) in Business Analysis preferred. Must be a US Citizen. Must have a Public Trust clearance or the ability to obtain one.

Gather and analyze business requirements for ServiceNow features. Document business requirements, user stories, and acceptance criteria. Translate business needs into functional and technical requirements for ServiceNow. Analyze and recommend improvements to existing workflows. Advise on process automation and identify opportunities for business value from ServiceNow. Collaborate with FDIC governance bodies and follow release management processes. Align ServiceNow capabilities with industry best practices. Act as a liaison between business teams, developers, and administrators. Facilitate workshops and meetings to gather insights. Communicate technical solutions to business users. Support system testing, user acceptance testing (UAT), and deployment. Define reporting needs and build dashboards. Monitor application usage and recommend enhancements. Create process documentation, SOPs, and training materials. Conduct user training sessions.