Automotive Technical Support Advisor
Company:
Location:United Kingdom
Languages:English
Seniority level:Middle
Skills:
Communication SkillsProblem SolvingCustomer serviceTroubleshootingActive listeningData entryTechnical support
Requirements:
Automotive professional with a technical background Ability to listen and communicate technical advice to the customer Dealer Technician with workshop experience Technical further education at suitable grades (e.g., City and Guilds or NVQ L3) High voltage IMI level 3 would be advantageous (but not essential) Customer service experience would be an advantage Must be prepared to travel if required for up to one week at a time
Responsibilities:
Accept incoming enquiries from Authorised Repairers and other customers Provide guidance and technical instruction to Ford AR & Independent operators to enable them to diagnose and repair Ford vehicles Record data into a computer system Maintain an acceptable level of quality and response rate Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer Liaise with Dealer / personnel staff at all levels Liaise with Team Leader / Project Management on Vehicle Case Histories, trends and analysis
