Customer Support Outbound Advisor

Proven, hands-on experience in customer success, retention/reactivation, sales or similar roles. Experience with CRM software like Salesforce, Zowie, Google Suite. Excellent communication, persuasion, and negotiation skills. Talent for building strong, long-term relationships with B2B clients. Strong problem-solving abilities with a positive and proactive attitude. Demonstrable, repeated experience and success in organization and time management. Fluency or native in English.

Proactively engage with customers showing churn risk. Implement retention strategies to keep customers engaged. Identify upselling and cross-selling opportunities. Provide product support and manage payment issues. Conduct satisfaction surveys and identify areas for improvement. Collaborate with other teams to develop migration plans.