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Customer Support Associate - US Remote

Posted 4 days agoViewed

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💎 Seniority level: Junior, 1 year

📍 Location: United States, MST

🔍 Industry: Insurance

🗣️ Languages: English

⏳ Experience: 1 year

🪄 Skills: Customer serviceAttention to detailWritten communicationAdaptabilityEmpathyVerbal communicationActive listeningCustomer support

Requirements:
  • Property & Casualty insurance license and 1 year of customer service experience is required
  • Previous call center experience
  • Empathetic towards customer needs
  • Experience working in a fast-paced environment and adaptability to change
Responsibilities:
  • Manage existing customer accounts for Personal Insurance policies by phone, email, text and chat using several insurance company systems
  • Explain insurance products to customers using a consultative and empathetic approach
  • Assist 3rd parties with policy documentation and changes
  • Work in a fun and collaborative team environment
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