Senior Director of Program Delivery Support

10+ years of experience in data center environments with expertise in large-scale construction, infrastructure, or technology programs. Strong background in consulting and professional services delivery. Proven ability to stand up new service lines or delivery functions from scratch. Track record of driving repeatable engagements and earning long-term client trust. Experience managing teams responsible for staff augmentation and contingent workforce solutions. Excellent communicator and relationship builder, comfortable at the executive level. Business-minded, able to align delivery with revenue growth, resource forecasting, and margin targets.

Lead, mentor, and scale the Program Delivery Services team. Develop and maintain clear, repeatable delivery playbooks. Establish and monitor internal standards for client satisfaction. Partner with clients to assess needs, scope services, and deploy staff. Act as a trusted advisor and thought partner for key client stakeholders. Ensure engagement health through metrics and feedback. Work cross-functionally with Operations, Consulting, and Business Development. Identify and pursue new business opportunities within existing accounts. Contribute to proposals, RFPs, and pitch meetings.