Apply📍 Mexico
🧭 Full-Time
🔍 Mobile applications
🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff about 5 years agoCloud Data ServicesBusiness IntelligenceInternet of ThingsSaaSSoftware
- 5-8 years of experience in support, engineering, or other technical role.
- Strong familiarity with using CRMs like Zendesk or Salesforce.
- Customer issues related to mobile applications.
- Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
- Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
- Excellent written and verbal communication skills, you can speak at technical and conversational levels.
- Strong bias for action, ability to dive deep, and insistence on the highest standards.
- Ability to work in a hyper-growth environment with shifting priorities.
- Willingness to work flexible hours during nights and weekends.
- Bilingual in English and Spanish is a must.
- Become an expert on Samsara’s product portfolio.
- Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
- Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
- Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
- Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
IoTMobile testingCommunication SkillsCustomer serviceRESTful APIsWritten communicationExcellent communication skillsTroubleshootingJSONTechnical supportCRMCustomer supportCustomer SuccessSaaS
Posted about 2 months ago
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