Fraud Analyst

At least 3 years of experience in fraud detection, investigation or a related field. Past experience working in a financial institution or in a fintech environment. Exceptional attention to detail. Comfortable navigating multiple systems and applications, utilizing resources to solve routine challenges. Ability to multi-task and to function efficiently in a high volume, fast paced, deadline oriented environment. Diligent time management, prioritization and analytical skills. Team building, interpersonal, and relationship building skills. Proven strong verbal/written communication and interpersonal skills. Ability to handle complex situations requiring analysis or research while using independent judgment. Ability to identify issues and demonstrate analytical, research and problem resolution skills. Existing knowledge of banking policies, procedures, government regulations. Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently. Proficient in Microsoft Office applications. Ability to work with minimal supervision in decision making. Some college, with preference for Business, Criminal Justice, or Finance-Related concentration preferred but not required. Familiarity with other fraud detection tools and platforms (Verafin, DataVisor) preferred but not required. Fraud certification desired.

Monitor and analyze transactions and account activities to identify suspicious activity and potential fraud. Utilize various fraud detection tools to identify and prevent fraud proactively. Accurately document fraud attempts, trends and loss events. Speak to account holders, victims and fraudsters where appropriate to gather further information and supporting documentation. Review and process customer claims of unauthorized activity related to Debit card, Credit card, ACH, P2P and Bill Payments using a variety of systems. Analyze dispute cases and merchant documentation to determine chargeback eligibility. Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements. Ensure that all alerts and cases are handled in an efficient and timely manner. Provide cross-functional support to internal operational and support teams. Effectively communicate with clients and operational teams, while maintaining response times within our standard Service Level Agreement timeframes.