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(.NET Core MVC Applications) L2 Technical Support Consultant (Colombia)

Posted 19 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: Colombia

🏢 Company: SupportYourApp👥 1001-5000💰 almost 3 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: QAASP.NET MVC.NET coreAttention to detailTroubleshootingTechnical supportDebuggingCustomer supportEnglish communication

Requirements:
  • Excellent English communication skills (at least C1 for both spoken and written)
  • Over 2 years of experience in .NET Core MVC Framework
  • Technical ability to troubleshoot bugs
  • Must have a QA mindset and strong attention to detail
  • Ability to reproduce reported issues
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills
Responsibilities:
  • Answer support calls and document any new issues or requests that arise over the phone into the feedback log
  • Attend the daily morning meeting with the developers to be aware of all changes occurring in the app
  • Assist in testing each item developed after it is released into the test environment, documenting any identified bugs or defects and reporting them back to the developer
  • Monitor the feedback log within the applications for new feedback that comes in each day
  • Attempt to reproduce reported bugs or minor issues, documenting the steps required to reproduce the problem in the feedback log
  • Assist in preparing requirements for enhancements after discussions with management
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
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