Medical Case Coordinator (BIL)

Posted 8 months agoViewed

NicaraguaMexicoGuatemalaEl SalvadorHondurasFull-TimeMedical Case Management

Company:Berry Virtual

Location:Nicaragua, Mexico, Guatemala, El Salvador, Honduras, PST, EST, CST

Languages:English

Seniority level:Entry

Skills:

Communication SkillsCustomer serviceAttention to detailOrganizational skillsMultitaskingEnglish communicationInterpersonal skills

Requirements:

Experience in medical case management, insurance, or legal support. Proficiency in English communication, both written and verbal. Strong communication and interpersonal skills. Understanding of HIPAA regulations and the importance of patient data confidentiality. Detail-oriented with strong organizational and multitasking abilities. Willingness to work in US time zones (PST, EST, CST). High school diploma or equivalent.

Responsibilities:

Serve as the primary liaison between patients, attorneys, and medical providers. Manage treatment funding requests. Coordinate ongoing medical care. Ensure compliance with confidentiality and ethical standards. Communicate with patients, attorneys, and medical providers via phone, email, and text. Handle inbound and outbound calls to facilitate case coordination. Review case details to assess and approve treatment funding requests. Ensure appropriate medical care and funding support based on case underwriting. Maintain strong relationships with internal and external stakeholders. Uphold confidentiality (HIPAA compliance) and ethical decision-making in all tasks.