Senior Customer Success Engineer (Malware & Threat Intel)

6+ years of extensive experience and deep expertise in customer-facing roles focused on malware analysis, threat intelligence, security operations centers, and related domains, with proficiency in dissecting malicious code, gathering actionable intelligence, and orchestrating security operations to proactively defend against cyber threats A strong understanding of modern malware analysis practices (e.g., static and dynamic analysis), tools (e.g., Antivirus, VirusTotal, IDA Pro, Ghidra, etc.), and technologies (e.g., sandbox environments, virtual machines) with navigating complex threat hunting architectures (e.g., SIEM / SOAR systems, EDR solutions, threat intelligence platforms, etc.) and operational challenges in security operations centers (e.g., incident response, threat detection, and mitigation) Excellent communication and stakeholder management skills, translating complex technical concepts for technical and non-technical audiences Ability to work cross-functionally with CS, sales, product, and engineering teams Passion for cybersecurity, continuous learning, and creating high-impact solutions Bachelor's Degree or equivalent experience

Serve as a technical advisor, specializing in malware analysis, threat intelligence, threat hunting, security operations, or related domains. Operationalize ReversingLabs technology by optimizing workflows and driving measurable security outcomes. Address advanced security challenges by offering tailored solutions and optimizations to meet unique customer needs. Align solutions with customer security strategies, ensuring long-term adoption and success while identifying organic growth opportunities. Lead technical workshops, deep-dive sessions, and hands-on training to help customers fully leverage product capabilities. Partner with Customer Success Managers, Solution Architects, and Account Executives to support retention strategies and uncover growth opportunities. Collaborate with Product Management and Engineering teams to ensure customer feedback informs product enhancements and innovation. Other duties as assigned