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Senior Project Manager - SaaS

Posted about 1 month agoViewed

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💎 Seniority level: Senior, 5 years

📍 Location: United States

💸 Salary: 98689.0 - 148033.0 USD per year

🔍 Industry: Software as a Service

🏢 Company: Precision for Medicine

⏳ Experience: 5 years

🪄 Skills: LeadershipProject ManagementProject CoordinationJiraCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAgile methodologiesMentoringWritten communicationExcellent communication skillsTeamworkVerbal communicationReportingCross-functional collaborationRisk ManagementTeam managementStakeholder managementProcess improvementCustomer SuccessSaaS

Requirements:
  • Bachelor’s degree related field and a minimum of 5 years of relevant work experience in project management or related field operating in a software or software as a service organization.
  • 3-5 years' experience working in a customer-facing role (e.g., internal, and/or external).
  • 1-3 years' experience leading technical projects and preferred in clinical trials
  • Preferred PMP certification
  • Excellent problem-solving and analytical skills.
  • Strong written and verbal communication skills.
  • Ability to articulate ideas and write clear and concise reports.
Responsibilities:
  • Lead deployments for mid- to mid-to-large-size customers. Work directly with technical teams to ensure seamless integration.
  • Own project planning aligning with business objective and contract. Develop and own project plans aligned with business objectives and contracts including complex schedules with task dependencies, resource allocations, and stakeholder maps.
  • Independently manage project scope, milestones, and blockers using JIRA, Freshdesk, and Smartsheet. Report progress against KPIs.
  • Proactively identify risks early, develop mitigation strategies, and secure stakeholder alignment.
  • Serve as the primary contact for mid-to-large-tier clients, ensuring clear, timely communication with all stakeholders and cross-functional teams. Drive alignment through structured kickoffs, milestone reviews, and status updates.
  • Apply strong understanding of SaaS products and liaise with product/development teams to troubleshoot implementation issues.
  • Prepare and present executive-level project updates and customer status reports. Deliver executive-level project updates and customer reports, highlighting value realization and outcomes.
  • Manage projects and initiatives with moderate complexity. Contribute to strategic planning and decision-making. Mentor junior team members and provide guidance.
  • Continuously improve skills and contribute to team and process improvement. Contribute to PMO best practices and standardization.
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  • Bachelor’s degree related field and a minimum of 5 years of relevant work experience in project management or related field operating in a software or software as a service organization.
  • 3-5 years' experience working in a customer-facing role (e.g., internal, and/or external).
  • 1-3 years' experience leading technical projects and preferred in clinical trials
  • Lead deployments for mid- to mid-to-large-size customers.
  • Work directly with technical teams to ensure seamless integration.
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  • Develop and own project plans aligned with business objectives and contracts including complex schedules with task dependencies, resource allocations, and stakeholder maps.
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  • Report progress against KPIs.
  • Proactively identify risks early, develop mitigation strategies, and secure stakeholder alignment.
  • Serve as the primary contact for mid-to-large-tier clients, ensuring clear, timely communication with all stakeholders and cross-functional teams.
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  • Continuously improve skills and contribute to team and process improvement.
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