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Quartz Bio

Quartz Bio is a technology company specializing in software as a service (SaaS) solutions, focusing on implementation and customer success. The company is currently seeking professionals for various roles including consultants, customer success managers, and business development directors.

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Jobs at this company:

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🔥 SaaS Customer Success Director
Posted 7 days ago

đź“Ť United States

🧭 Full-Time

đź’¸ 180000.0 - 270000.0 USD per year

🔍 Life sciences industry

  • Bachelor’s degree related field.
  • Minimum of 10 years relevant experience in customer success, solution delivery, or consulting.
  • 8 to 12 years of experience leading projects.
  • 6 to 10 years of experience in a customer-facing role.
  • Excellent problem-solving and analytical skills.
  • Strong written and verbal communication skills.
  • Extensive experience leading projects and teams.
  • Proven track record of leadership and strategic impact.

  • Shape the long-term strategy for customer success.
  • Lead transformational projects for enterprise customers.
  • Build executive-level relationships and foster collaboration.
  • Oversee a portfolio of high-impact accounts.
  • Drive standard practices across the customer success team.
  • Ensure successful onboarding of new customers.
  • Identify upselling and cross-selling opportunities.
  • Gather and relay customer feedback for product improvement.
  • Manage client renewals and retention proactively.
  • Monitor customer success metrics and KPIs.
  • Address customer concerns in a timely manner.

Project ManagementData AnalysisAccount ManagementCross-functional collaborationChange ManagementCustomer SuccessSaaS

Posted 7 days ago
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🔥 SaaS Implementation Consultant
Posted 4 months ago

đź“Ť United States

đź’¸ $114,666 - $172,000 per year

🔍 Life Sciences

  • Bachelor’s degree related field and a minimum of 5 years of relevant work experience in translational science, bioinformatics, biomedical research, data science, data engineering;
  • or 3 years and a Master’s degree; or a PhD without experience.
  • 0 to 3 years experience working in a customer-facing role (e.g., internal and/or external).
  • 1 to 3 years experience leading technical projects.
  • Excellent problem-solving and analytical skills.
  • Strong written and verbal communication skills.
  • Ability to articulate ideas and write clear and concise reports.

  • Manage the implementation of various products for customers by working closely with customers to understand and document requirements and executing those requirements into fully integrated and configured solutions.
  • Train customers on best practices related to our products.
  • Build integrations between different systems, including automated data acquisition workflows.
  • Provide technical solutions to address specific customer challenges.
  • Participate in research and development activities as appropriate.
  • Contribute to the advancement of QuartzBio’s products as a domain subject matter expert.
  • Develop documentation and data specifications.
  • Performs work on problems of moderate scope requiring modification of source code.
  • Manage projects and initiatives with moderate complexity.
  • Contribute to strategic planning and decision-making.
  • Mentor junior team members and provide guidance.
  • Continuously improve skills and stay up-to-date with emerging best practices.
  • Perform other duties as assigned.

LeadershipData engineeringData scienceCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 4 months ago
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