Senior Full-stack Customer Engineer

Experience with programming languages and debugging. Specific understanding of HTTP, WWW, REST, SQL, logs, tracing, and observability. Openness to communicating in both English and Japanese. Japanese Language Proficiency Test N2 level Japanese proficiency.

Quickly respond to technical inquiries from the customer support team. Investigate the mechanism and cause of problems reported by customers. Develop solutions or workarounds for technical challenges faced by customers. Collaborate with the engineering team to solve complex problems as a team player. Contribute directly to the codebase and quickly improve products and services. Assist the customer support team by sharing product-related knowledge and insights into commonly reported problems. Represent customers and partners, and become a voice for customers to promote the realization of function requests. Participate in the incident process and contribute to incident response. Communicate directly with customers as needed.