ServiceNow SME - 100% Remote (REF1773S)

Minimum 8 years of industry experience Minimum 4 years of proven experience in implementing and managing ServiceNow HRSD and WSD modules Strong understanding of HR processes and workplace service delivery best practices Excellent problem-solving skills Ability to work collaboratively with cross-functional teams Excellent communication skills Bachelor's degree in a related field is preferred Must be a US Citizen Must have a Public Trust clearance or the ability to obtain one

Lead design, implementation, and optimization of ServiceNow HRSD and WSD modules Assess operational and functional baselines Collaborate to analyze and improve processes Design and implement streamlined workflows Advise on process automation Identify opportunities for business value from ServiceNow Comply with FDIC governance bodies and release management Align ServiceNow with industry best practices Provide industry vision and strategic direction Act as a liaison between technical teams and business stakeholders Facilitate workshops and training Monitor system performance and troubleshoot issues Manage system updates Develop system documentation and standard operating procedures Provide training and support to end-users