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Customer Success Manager/Account Manager
Posted 6 days agoViewed
🏢 Company: Huzzle👥 11-50💰 $1,780,791 Pre-seed 12 months agoCommunitiesHuman ResourcesB2CCareer PlanningAppsB2BRecruiting
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🔥 Customer Success Manager/ Account Manager 202504
Posted 20 days ago
📍 Singapore, Malaysia, Indonesia, Philippines
🔍 B2B SaaS
🏢 Company: Digify👥 11-50💰 about 6 years agoSecurityDocument ManagementInformation TechnologyDRM
- Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
- Proven experience in customer success or account management within a B2B SaaS or software company.
- Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
- Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
- Demonstrated success in renewals, upselling, and account expansion strategies.
- Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
- Meticulous attention to detail and a high degree of accuracy in all deliverables.
- Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
- Increase customer satisfaction and retention by building strong, long-term client relationships.
- Conduct regular check-ins to improve product usage and address customer issues promptly.
- Collaborate with customers on renewals, account expansions, and retention strategies.
- Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
- Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
- Troubleshoot technical issues in partnership with the Engineering and Development teams.
- Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
- Proactively manage a book of business, tracking account health and mitigating retention risks.
- Collaborate cross-functionally to optimize processes and implement solutions for customer success.
- Support system configuration and onboarding processes tailored to customer requirements.
Data AnalysisProject CoordinationProduct AnalyticsREST APICommunication SkillsCustomer serviceInterpersonal skillsRelationship buildingAccount ManagementTrainingTroubleshootingActive listeningClient relationship managementSales experienceTechnical supportCRMCustomer supportCustomer SuccessSaaS
Posted 20 days ago
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