Community Manager

Posted 4 days agoViewed

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💎 Seniority level: Manager, 2-3 years

📍 Location: Canada

🔍 Industry: Interior décor

🏢 Company: Leap Tools👥 101-250 Internet Augmented Reality Information Technology Data Visualization

⏳ Experience: 2-3 years

🪄 Skills: Data AnalysisProject CoordinationContent creationCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceSEOAttention to detailWritten communicationRelationship buildingReportingCross-functional collaborationMarketingDigital Marketing

Requirements:

2-3 years of experience in community management, social media management, or customer engagement
Experience with online communities (Facebook, Reddit, LinkedIn, etc.) and a strong understanding of community engagement best practices
Experience in conducting surveys, polls, and gathering actionable insights from online communities
Strong written and verbal communication skills
Ability to identify and analyze key communities, trends, and conversations to drive strategic recommendations to gain adoption
Experience with online community tools and analytics platforms
Detail-oriented and able to handle multiple projects in a fast-paced environment
Self-starter, motivated by growth

Responsibilities:

Identify and engage with key online communities
Develop and implement strategies to grow and engage online communities
Actively monitor and respond to user comments, messages, and questions
Foster relationships with brand advocates and ambassadors
Conduct discussions, surveys and polls within communities
Analyze community sentiment and user behaviour
Collaborate with the marketing, product, and customer success teams to create engaging content
Curate relevant and timely content to drive conversations
Deliver actionable insights and strategic suggestions to the marketing team
Serve as the voice of the community
Identify common questions, concerns, and feature requests within the community
Track key community metrics
Prepare reports on community trends, user feedback, and campaign performance
Organize and execute virtual or in-person events
Work closely with the marketing, customer success, and product teams
Contribute to community-driven campaigns

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