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Mid-Market Account Manager

Posted 8 days agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

💸 Salary: 120000.0 - 180000.0 USD per year

🏢 Company: FranklinCovey👥 1001-5000EducationTrainingProfessional Services

⏳ Experience: 3+ years

🪄 Skills: Business DevelopmentCommunication SkillsAnalytical SkillsNegotiationMicrosoft Office SuiteProblem-solving skillsAccount ManagementReportingClient relationship managementCross-functional collaborationSales experienceCRM

Requirements:
  • Bachelor’s or advanced degree in Business Administration, Marketing, or a related field.
  • 3+ years of experience in account management, sales, or business development.
  • 3+ years of experience in a Mid-Market environment.
  • Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets.
  • Strong understanding of Mid-Market client needs and market trends within relevant industries.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Strong analytical and problem-solving skills, with a results-oriented mindset.
Responsibilities:
  • Build and maintain strong, long-lasting relationships with key stakeholders within assigned Mid-Market accounts to foster trust and loyalty.
  • Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.
  • Collaborate with clients to understand their business objectives and challenges, and develop tailored strategies that align our solutions with their needs.
  • Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.
  • Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.
  • Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.
  • Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.
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