Customer Success Manager, Digital

Posted 14 days agoViewed

💎 Seniority level: Manager, 2+ years

📍 Location: USA

💸 Salary: 93000.0 - 110000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Abnormal Security👥 501-1000💰 $250,000,000 Series D 8 months agoArtificial Intelligence (AI)Email Information Technology Cyber Security Network Security

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SQLData AnalysisSalesforceJiraCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsCross-functional collaborationRisk ManagementData visualizationCRMCustomer supportCustomer SuccessSaaS

Requirements:

2+ years experience in a customer facing role, in an enterprise SaaS product environment
Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
Strong analytical and organizational skills, with the ability to manage a large portfolio of business

Responsibilities:

Serve as the ‘voice of the customer’ and provide insights to internal teams to inform product enhancements and feature developments.
Proactively monitor customer usage patterns and provide recommendations for optimizing the automated customer journey to help ensure customer retention and satisfaction,, and engage with the customer to address concerns and maximize value realization.
Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth in a scalable fashion.

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