Enterprise Solution Consultant (AI & WEM SME)

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Requirements:

• Moderate technical knowledge of, and experience with, Voice and Digital AI products like Chatbots, Interactive Voice Assistants (IVA), Interactive Voice Response (IVR)
• Moderate Contact Center industry experience
• Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships
• Technical knowledge of systems integration (APIs, SOAP, REST, etc.)
• Enterprise architecture design
• CX Industry Application of: Generative AI, Prompt Engineering, Machine Learning, LLMs, UCaaS, Workforce Engagement Management, Contact Center Operations, Contact Center Reporting, Knowledge Management, Workflow Automation, Biometrics, HIPAA, PCI, Conversation Design

Responsibilities:

• Partner with direct and indirect sales teams to acquire new Five9 customers
• Translate customer business needs/outcomes to technical solutions
• Provide subject matter expertise to Five9 Sales Directors and Solution Consultants
• Engage in solution discovery and design, with a focus on integrating Five9 technology into an organization’s existing infrastructure
• Educate, enable, and empower Five9 direct and indirect technical sellers
• Deliver customized solution demonstrations
• Remain up to date on the latest technologies related to Contact Center and conversational AI
• Answer customer-initiated Requests for Proposal (RFP) and Requests for Information (RFI)
• Effectively communicate Solutions Consulting plans, progress, and status to both internal and customer organizations
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
• Develop materials in-line with specific sales and/or services opportunity requirements
• Work with Professional Services to align on configuration of products for customers and ensure a seamless pre to post sales transition
• Establish and maintain lines of communication with internal stakeholders on key initiatives
• Work with Marketing and Product Managers to define new products and provide insight from the field back to these groups
• Must be able to travel nationally on short notice, up to 60% at times, providing on-site consulting work to clients in addition to working remotely from your home office