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Senior Business Development Manager

Posted 15 days agoViewed

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📍 Location: Poland, United Kingdom, Spain, Romania

🔍 Industry: Gaming

🏢 Company: Keywords Studios💰 Post-IPO Equity 9 months ago🫂 Last layoff over 1 year agoAudioVideo GamesDigital MediaContent

🗣️ Languages: English

🪄 Skills: LeadershipBusiness DevelopmentCommunication SkillsCustomer serviceAccount ManagementNegotiation skillsClient relationship managementCross-functional collaborationSales experienceStrategic thinkingCRM

Requirements:
  • Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors.
  • Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth.
  • Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience.
  • Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment.
  • Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients.
Responsibilities:
  • Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities.
  • Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement.
  • Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery.
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