Senior Business Development Manager (Internal Recruitment Only)

Posted 15 days agoViewed

📍 Location: Europe, Poland

🔍 Industry: Gaming

🏢 Company: Keywords Studios💰 Post-IPO Equity 9 months ago🫂 Last layoff over 1 year agoAudio Video Games Digital Media Content

🗣️ Languages: English

🪄 Skills: LeadershipBusiness DevelopmentBusiness IntelligenceSalesforceCommunication SkillsAnalytical SkillsRESTful APIsAccount ManagementClient relationship managementCross-functional collaborationSales experienceMarket ResearchTeam managementLead GenerationStrategic thinkingCRMCustomer supportCustomer SuccessSaaS

Requirements:

Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors.
Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth.
Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience.
Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment.
Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients.

Responsibilities:

Collaborate with operations experts, solutions experts and marketing team to strategically identify and target high-potential clients for Keywords' player engagement service offering
Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion.
Partner closely with the player engagement solutions architects and marketing team to qualify leads, ensuring alignment with business goals, and expertly manage opportunities throughout the sales lifecycle.
Delivering exceptional client support by proactively managing expectations in partnership with the player engagement solutions team and portfolio directors, ensuring seamless service delivery.
Represent Keywords at key industry trade conferences, providing strategic support and expertise at exhibition stands to drive business visibility and engagement.
Adhere to the company's advanced sales methodology, producing insightful reports and tracking key metrics to inform decision-making.
Support portfolio directors and delivery teams in high-level account management, cultivating strong client relationships and contributing to strategic customer review meetings to drive long-term success.

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