Qualified Success Architect

Posted about 4 hours agoViewed

View full description

💎 Seniority level: Middle, 3+ years

📍 Location: United States, Canada

🔍 Industry: Software Development

🏢 Company: Qualified

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: HTMLCSSJavascriptSalesforceCommunication SkillsCustomer serviceAccount ManagementSales experienceTechnical supportCRMData modelingCustomer SuccessSaaS

Requirements:

3+ years of Mid Market/Enterprise software experience
Excellent interpersonal, communication, persuasion, presentation and writing skills
Deep working knowledge of Salesforce CRM
Working knowledge of marketing automation systems
Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
Must be willing to work in a fast-paced startup environment with multiple roles
You possess a bachelor's degree
Passion for making customers successful with software solutions

Responsibilities:

Delivering and leading customers through the Qualified Implementation Framework
Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products
Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives
Establish a deep consultative relationship with various client business units
Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products
Conduct Quarterly Business Reviews with key stakeholders
Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials
Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap
Executive analysis of customer health score to achieve renewal targets

Apply