Executive Concierge - Overnight Team, Malaysia

Fluent Mandarin, Cantonese and English – written and spoken Exceptional verbal and interpersonal skills Ability to work independently Dedication to customer satisfaction Excellent time management skills Detailed orientation

Have an in-depth understanding of your members’ lifestyle needs, interests and requirements Establish clear, detailed and thorough briefs from members Manage members' requests on the phone Research the best options to meet and exceed the lifestyle requirements of the member Always go above and beyond on your members’ requests Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member Ensure members’ expectations are managed within the agreed deadlines Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.