Engineering Support and Infrastructure Manager (Remote)

Extensive experience managing infrastructure and IT needs for scalability and performance. Ability to develop and maintain policies for secure, scalable infrastructure. Integrate security practices into infrastructure and operations. Oversee penetration testing and compliance enforcement. Ensure secure infrastructure through multi-layered testing and CI/CD. Bridge Customer Success and Product Development to resolve infrastructure-level issues. Read and understand existing code and algorithms for incident resolution. Guide teams in DevOps practices, CI/CD, and SCM. Proficient in agile methodologies. Proven ability to mentor and scale teams supporting infrastructure and operations. Experience leading specialized teams to support strategic decisions.

Lead infrastructure initiatives across AWS, GitLab, and information management systems. Manage corporate IT operations including Google accounts, onboarding, and software licensing. Own and manage security initiatives, ensuring SOC2 compliance and penetration testing. Guide engineering teams in adopting DevOps practices, CI/CD, and SCM. Act as primary contact for US time zone Support Engineering activities. Coach engineering team on best practices in infrastructure, security, and operational tooling.