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Sales Support Specialist

Posted about 6 hours agoViewed

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💎 Seniority level: Junior, 1+ years

💸 Salary: 45000.0 - 55000.0 USD per year

🔍 Industry: Self-Publishing

🗣️ Languages: English

⏳ Experience: 1+ years

Requirements:
  • Minimum of 1+ years of experience in customer support and/or sales operations.
  • Comfortable appearing on video and engaging with small groups in a live setting.
  • Intermediate proficiency with popular CRM systems
  • Intermediate proficiency with online scheduling tools
  • Expert proficiency in using Zoom and other video conferencing tools.
  • Must have a quiet, dedicated remote workspace to ensure a professional virtual presence.
  • Professional attire and presentation style, including being punctual for 100% of calls and meetings
  • Strong communication skills, high emotional intelligence (EQ), and exceptional attention to detail.
  • Flexible and adaptable with a strong customer-obsessed mindset.
  • Multiple schedule times are available. However, preference will be given to those with weekend and evening availability.
Responsibilities:
  • Assist the host on live group training sessions to ensure sessions run smoothly.
  • Provide real-time customer support in a group setting during live sessions by troubleshooting checkout processes and addressing attendee inquiries.
  • Assist with processing credit card payments live as needed.
  • Maintain and update attendee and session data in our CRM systems.
  • Manage appointment scheduling, re-scheduling, and session logistics using scheduling tools.
  • Coordinate any follow-up communications and related session activities with the sales operations team.
  • Assist with additional administrative tasks to enhance overall team efficiency and customer satisfaction.
  • Provide 1:1 live customer support in a Zoom breakout room as needed
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