Sales Support Specialist

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Requirements:

• High School diploma or its equivalent required
• Demonstrated problem solving and negotiation skills
• Excellent customer service skills with a minimum of 3 years experience
• Demonstrated multi-tasking and organizational skills
• Excellent written and oral communication skills with attention to detail
• School furniture industry experience a plus

Responsibilities:

• Initiate all quote requests from Solution Design Specialists, external customers, and inbound lead follow-up
• Ensure all requests have required information, clean and accurate specifications, and are within the company’s standard for margin
• Provide customer service by establishing positive relationships with both internal and external customers ensuring satisfaction and retention
• Assist Solution Design Specialists with system-related questions and communicate directly with vendors, when requested, on their behalf
• Verify proper use of customer purchasing cooperatives (various contracts)
• Estimate freight and installation costs and obtain actual freight and install costs for qualifying projects
• Maintain the standard metric of response time for all quote requests and follow up questions
• Work directly with ATC vendors to maintain complete and accurate pricing and communicate any updates to Meteor’s System Support team
• Assemble and submit ATC bid and proposal requests
• Complete vendor forms from current and new customers