Sales Support Specialist

Posted 24 days agoViewed

💎 Seniority level: Junior, 2+ years of experience in a sales support role.

🔍 Industry: Software Development

🗣️ Languages: English

⏳ Experience: 2+ years of experience in a sales support role.

🪄 Skills: Interpersonal skills

Bachelor’s degree in Business Administration, Marketing, or a related field.
2+ years of experience in a sales support role.
Proficiency in Salesforce CRM; Salesforce administration certification is a plus.
Familiarity with Gong for sales intelligence and performance tracking.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and generate actionable insights.

Manage data entry, updates, and maintenance in Salesforce.
Generate and distribute sales reports and dashboards using Salesforce.
Assist sales representatives with lead research, data enrichment, and customer follow-ups.
Ensure accurate tracking of sales opportunities and pipeline stages.
Analyze Gong call recordings to provide insights on sales performance.
Prepare summaries and highlight key findings from call reviews for the sales team.
Maintain and update sales training materials and documentation.
Assist with onboarding new sales team members.
Coordinate with cross-functional teams to streamline sales processes.
Provide administrative support for sales meetings and presentations.

Posted 15 days ago

📍 East or Central Coast

🧭 Full-Time

💸 79000.0 - 90000.0 USD per year

🔍 Medical device

🏢 Company: Calyxo👥 11-50💰 $50,000,000 Series D about 1 year agoMedical Medical Device Wellness Health Care

Education: High school diploma.
Minimum 5 years experience in a customer service role or equivalent combination of education and experience.
Remote work location: East or Central Coast.
Travel: up to 20%.
Proficiency in MS Office (Word, PowerPoint, Excel, Outlook, Teams).
SalesForce system experience required.
Experience with Symplr, Lumere, or other Vendor Credentialing systems required.
Medical Device experience required.
Strong interpersonal skills and attention to detail.

Responsible for all VAC submission documentation for new customers and follow up until approved.
Collaborate with Customer, Sales, Legal, and Finance to support internal New Account setup process upon or during VAC approval.
Generate, analyze, and distribute customer onboarding reports.
Generate quotations for sales, maintain ERP system, and generate quote to sales metrics.
Monitor inbox and delegate sales leads to appropriate staff.
Facilitate equipment upgrade process with customers and sales.
Support Equipment Evaluation program and coordinate purchase conversion.
Ensure customer satisfaction through timely communication.
Document customer interactions and escalate issues as necessary.
Work with Customer Service Management on process changes.
Collaborate with internal departments for VAC submissions.

SalesforceCustomer serviceAttention to detailOrganizational skillsTime ManagementDocumentationComplianceInterpersonal skillsPowerPoint

Posted 15 days ago

🔧 Requirements