Systems Administrator

View full description

Requirements:

• 4+ years of experience in PC troubleshooting, Network+, and Security.
• 4+ years of experience in a help desk or related role, providing support for hardware and software solutions.
• Proven ability to explain technical solutions to non-IT professionals.
• Advanced knowledge of Office 365 and Microsoft Office applications.
• Basic knowledge of Microsoft Active Directory.
• Strong interpersonal skills with a friendly and approachable demeanor.
• Ability to multitask and adapt quickly in a fast-paced environment.
• Highly organized with strong attention to detail and the ability to prioritize effectively.
• Team-oriented with a servant leadership mindset and entrepreneurial spirit.
• Strong communication skills with the ability to collaborate effectively across teams and departments.

Responsibilities:

• Provide comprehensive desktop support, including troubleshooting hardware, software, and phone issues for internal users.
• Manage the onboarding and offboarding processes for all employees.
• Administer and manage the company’s Mobile Device Management (MDM) solution.
• Offer support for the background screening application and other company-specific applications.
• Administer and maintain Microsoft Active Directory, ensuring proper user access and security protocols.
• Educate internal users on the use of hardware and software to enhance their productivity.
• Collaborate with external vendors to resolve any software issues that may arise.
• Troubleshoot and support network setup and issues to ensure smooth connectivity across the company.
• Contribute to the evaluation and improvement of network and company security measures.
• Participate in routing and resolving application-related support tickets in collaboration with the Engineering team.
• Maintain site licenses for software across the department and organization.
• Work with team members to troubleshoot and support hardware, software, and IT infrastructure needs.
• Assist in executing technology-related projects, including application deployments and testing.
• Administer the company's communication systems, including telecom, email, and chat.
• Actively participate as a member of the security team.
• Address and resolve service requests and trouble tickets according to established Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
• Assist in defining, implementing, and maintaining business continuity plans, disaster recovery procedures, and backup protocols.
• Assist with the installation, administration, and management of hardware, software, and peripheral components.
• Analyze business needs and recommend appropriate technical solutions.
• Maintain high service quality by enforcing organizational standards and processes.
• Ensure all tasks meet SLA and SLO standards as defined by management.
• Perform other duties and responsibilities as assigned.