IT Systems Administrator | Permanent WFH | Day Shift

View full description

Requirements:

• 4+ years IT experience (MSP, Corporate IT, Consulting).
• Excellent communication and customer service skills.
• Experience with Windows 10/11, Microsoft 365, Azure.
• Experience with Ticketing Systems (ConnectWise, ServiceNow).
• Strong problem-solving skills and attention to detail.

Responsibilities:

• Provide technical support to clients (US) via phone/email/ticketing system.
• Strive for first call resolution by efficiently addressing client issues according to service level agreements (SLAs).
• Troubleshoot issues with Windows, Microsoft Cloud, Office Apps, and Networks.
• Work collaboratively with Senior Engineers and manage multiple projects.