Apply

Renewals Manager

Posted over 1 year ago

View full description

šŸ“ Location: Usa

šŸ’ø Salary: $92,000ā€”$127,000 usd

šŸ” Industry: Endpoint to cloud security

šŸ—£ļø Languages: English (additional language proficiency is a plus)

šŸŖ„ Skills: Salesforce

Requirements:
5+ years of experience in renewals or customer success/account management roles, quota attainment accomplishment, strong negotiation and customer management skills, ability to manage high volume of activities and customers, experience using salesforce.com, strong written and verbal communication skills, bachelor's degree or equivalent.
Responsibilities:
Develop account strategies, cultivate relationships with customers, monitor and identify risk factors, complete expansion and renewal lifecycle management, track customer interactions, promote new product features, identify cross-sell opportunities.Apply

Related Jobs

Apply

šŸ“ California, Colorado, Hawaii, New Jersey, New York, Washington, DC

šŸ§­ Full-Time

šŸ’ø 85000 - 150000 USD per year

šŸ” Software Development

šŸ¢ Company: GitLabšŸ‘„ 1001-5000šŸ’° $268,000,000 Series E about 5 years agošŸ«‚ Last layoff almost 2 years agoDeveloper ToolsDevOpsOpen SourceSaaSCloud Security

  • Experience in SaaS Renewal, ensuring timeliness and customer satisfaction.
  • Advanced proficiency in operating Salesforce (SFDC) for renewal tracking, customer interactions, and forecasting.
  • Experience in the US Public Sector preferred.
  • Strong communication and interpersonal skills.
  • Proven track record of exceeding renewal targets.
  • Ability to excel in a fast-paced, virtual team environment.
  • Sales forecasting experience advantageous.
  • Strong attention to detail and organizational skills.
  • US Citizenship Required.

  • Collaborate with GitLab Account Executives, Customer Success Managers and extended team members to maintain and expand customer adoption in the US Public Sector & SLED Business.
  • Focus on seeking, mitigating and forecasting renewal risk while building rapport with customers via phone and email.
  • Create and manage quoting process in SalesForce, ensuring completion of operational workflow through the Public Sector distributor and partners.
  • Manage daily communications to drive on-time customer renewals and prevent contractual gaps from outreach to final procurement.
  • Escalate customer inquiries to appropriate support teams and oversee resolution.
  • Accurately forecast opportunities via Salesforce reports and ensure timely resolution of customer issues.

SalesforceGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 26 days ago
Apply
Apply
šŸ”„ Renewals Manager
Posted 2 months ago

šŸ“ United States

šŸ§­ Full-Time

šŸ’ø $148,750 - $175,000 per year

šŸ” Mental Health Benefits

šŸ¢ Company: Modern HealthšŸ‘„ 251-500šŸ’° $74,000,000 Series D almost 4 years agoMental HealthTherapeuticsmHealthWellnessHealth CareSoftware

  • 8+ years of Client Success /Account Management experience within an Enterprise SaaS organization.
  • 3+ years of experience within a renewals team.
  • Experience with buyers in the HR, People, Benefits or Total Rewards space is a plus.
  • Consistent track record of success with meeting and exceeding retention goals and revenue targets.
  • Excellent organizational skills with the ability to prioritize tasks, take initiative and work independently and as part of a team.
  • Experience with Salesforce.com.

  • Drive the renewals and upsell motion in collaboration with the Client Success team to increase retention and expansion.
  • Actively engage with key decision-makers and the CS team to mitigate renewal risks.
  • Negotiate and execute renewal contracts that align with company & client goals.
  • Maintain rigor and accuracy around forecasting methodology.
  • Work cross-functionally and across the executive layer as needed to execute risk mitigation strategies and drive appropriate actions with internal teams.
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize share of wallet.

LeadershipBusiness DevelopmentPeople ManagementSalesforceCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationNegotiationAccount Management

Posted 2 months ago
Apply