Renewals Manager

Posted over 1 year agoViewed

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📍 Location: Usa

💸 Salary: $92,000—$127,000 usd

🔍 Industry: Endpoint to cloud security

🗣️ Languages: English (additional language proficiency is a plus)

🪄 Skills: Salesforce

Requirements:

5+ years of experience in renewals or customer success/account management roles, quota attainment accomplishment, strong negotiation and customer management skills, ability to manage high volume of activities and customers, experience using salesforce.com, strong written and verbal communication skills, bachelor's degree or equivalent.

Responsibilities:

Develop account strategies, cultivate relationships with customers, monitor and identify risk factors, complete expansion and renewal lifecycle management, track customer interactions, promote new product features, identify cross-sell opportunities.Apply

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8+ years of Client Success /Account Management experience within an Enterprise SaaS organization.
3+ years of experience within a renewals team.
Experience with buyers in the HR, People, Benefits or Total Rewards space is a plus.
Consistent track record of success with meeting and exceeding retention goals and revenue targets.
Excellent organizational skills with the ability to prioritize tasks, take initiative and work independently and as part of a team.
Experience with Salesforce.com.

Drive the renewals and upsell motion in collaboration with the Client Success team to increase retention and expansion.
Actively engage with key decision-makers and the CS team to mitigate renewal risks.
Negotiate and execute renewal contracts that align with company & client goals.
Maintain rigor and accuracy around forecasting methodology.
Work cross-functionally and across the executive layer as needed to execute risk mitigation strategies and drive appropriate actions with internal teams.
Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize share of wallet.

LeadershipBusiness DevelopmentPeople ManagementSalesforceCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationNegotiationAccount Management