Member Services Agent (Call Center/ Contact Center)
17.0 USD per hour
Company:RUE GILT GROUPE
Location:Florida, Pennsylvania, North Carolina, Kentucky, Texas, South Carolina, Georgia, Indiana, Wisconsin, Minnesota, New Hampshire, Missouri, EST, NOT STATED
Languages:English
Seniority level:Entry, 1-3 years
Experience:1-3 years
Skills:
Communication SkillsProblem SolvingAttention to detailWritten communicationVerbal communicationActive listeningData entryCustomer support
Requirements:
High school diploma or equivalent. Proficient in relevant computer applications and ability to maneuver multiple screens at a time. 1-3 years of experience in a Contact (CALL) center environment. Knowledge of customer service practices and principles. Excellent data entry and typing skills. Superior listening, verbal, and written communication skills. Ability to handle stressful situations appropriately.
Responsibilities:
Provide outstanding customer support via phone and/or email. Actively listen to customers to understand their needs and concerns. Use critical thinking and problem-solving skills to resolve issues efficiently. Maintain a high level of accuracy when handling customer inquiries and data entry. Adapt to changing procedures, policies, and customer demands. Demonstrate professionalism, patience, and empathy in all interactions. Manage time effectively while handling multiple customer interactions. Ensure consistent attendance and punctuality to support the team’s success.
