Customer Success Manager

Posted 2 months agoViewed

💎 Seniority level: Manager, 5+ years

📍 Location: Australia

🔍 Industry: Earth Observation

🏢 Company: ICEYE👥 251-500💰 $93,000,000 Series E 12 months agoRemote Sensing Aerospace Information Technology Satellite Communication

⏳ Experience: 5+ years

🪄 Skills: Project ManagementData AnalysisRelationship managementStakeholder managementCustomer Success

Requirements:

5+ years of experience in a customer-facing role such as customer solutions/success, consultancy, or project management.
2+ years of experience with the public sector preferably with exposure to high-tech solutions.
Comprehensive expertise in scaling solutions in the public sector.
Knowledge of industry trends and best practices.
Strong problem-solving skills and excellent communication and interpersonal skills.
Self-motivated and proactive work style with a challenger mindset.

Responsibilities:

Lead the onboarding process for clients and ensure effective implementation and usage of ICEYE's products.
Understand customer needs and provide solutions that meet their requirements.
Develop relationships with key stakeholders throughout the customer lifecycle.
Monitor customer satisfaction levels and track KPIs.
Collaborate with sales managers to support client contract renewals and identify up-selling opportunities.
Gather customer feedback to drive product improvements and maintain a strong understanding of ICEYE’s NatCat products.

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