Customer Success Manager - Enterprise

Posted 4 months agoViewed

💎 Seniority level: Manager, Minimum of 6 years in customer-facing roles

📍 Location: North America, Europe, South America

💸 Salary: 127000.0 - 152000.0 USD per year

🔍 Industry: Software/Technology

🏢 Company: HumanSignal👥 11-50💰 $25,000,000 Series A almost 3 years agoArtificial Intelligence (AI)Data Collection and Labeling Open Source Machine Learning Software

⏳ Experience: Minimum of 6 years in customer-facing roles

🪄 Skills: Artificial IntelligenceCloud ComputingMachine LearningSaaS

Requirements:

Minimum of 6 years experience in customer-facing technical roles.
At least 5 years managing customer relationships.
Minimum of 4 years at a SaaS company working with cloud architectures.
Foundational technical understanding of data collection, feature engineering, model training, and productionalization.
Solid knowledge of the ML/AI market and pain points in enterprise-wide AI adoption.

Responsibilities:

As a founding member of the Customer Success team, you will own each account to ensure clients meet their business goals.
You will build long-lasting relationships to ensure proactive engagement.
You will help customers utilize the software effectively and integrate it into their operations.
You will manage the customer lifecycle from onboarding through to renewal, and expand existing Enterprise accounts.

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