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Customer Success Manager - Enterprise

Posted 2 months agoViewed

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💎 Seniority level: Manager, Minimum of 6 years in customer-facing roles

📍 Location: North America, Europe, South America

💸 Salary: 127000.0 - 152000.0 USD per year

🔍 Industry: Software/Technology

🏢 Company: HumanSignal👥 11-50💰 $25,000,000 Series A over 2 years agoArtificial Intelligence (AI)Data Collection and LabelingOpen SourceMachine LearningSoftware

⏳ Experience: Minimum of 6 years in customer-facing roles

🪄 Skills: Artificial IntelligenceCloud ComputingMachine LearningSaaS

Requirements:
  • Minimum of 6 years experience in customer-facing technical roles.
  • At least 5 years managing customer relationships.
  • Minimum of 4 years at a SaaS company working with cloud architectures.
  • Foundational technical understanding of data collection, feature engineering, model training, and productionalization.
  • Solid knowledge of the ML/AI market and pain points in enterprise-wide AI adoption.
Responsibilities:
  • As a founding member of the Customer Success team, you will own each account to ensure clients meet their business goals.
  • You will build long-lasting relationships to ensure proactive engagement.
  • You will help customers utilize the software effectively and integrate it into their operations.
  • You will manage the customer lifecycle from onboarding through to renewal, and expand existing Enterprise accounts.
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