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Customer Success Manager, Enterprise (Canada)

Posted about 1 month agoViewed

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💎 Seniority level: Manager, 2+ years in CSM, 5+ years in enterprise SaaS product support

📍 Location: Canada

🔍 Industry: SaaS, Email Security

🏢 Company: Abnormal Security👥 501-1000💰 $250,000,000 Series D 6 months agoArtificial Intelligence (AI)EmailInformation TechnologyCyber SecurityNetwork Security

🗣️ Languages: English, French

⏳ Experience: 2+ years in CSM, 5+ years in enterprise SaaS product support

🪄 Skills: Analytical SkillsCross-functional collaborationRelationship managementTechnical supportCRMCustomer SuccessSaaS

Requirements:
  • 2+ years of experience in a Customer Success Manager capacity.
  • 5+ years in an enterprise SaaS product support environment.
  • Strong experience building executive-level relationships, especially with CISOs and CIOs of F500 companies.
  • Action-oriented with the ability to assess inputs from various functions and create scalable solutions.
  • Strong analytical and organizational skills, with a focus on understanding ROI.
  • Technical troubleshooting skills and experience with Internet and networking technologies, including email security.
Responsibilities:
  • Serve as the ‘voice of the customer’ and provide internal feedback to maximize customer value and retention.
  • Schedule and deliver Business Reviews focused on proving ROI for renewals and expansions.
  • Increase customer adoption of platform features and best practices.
  • Maintain a deep understanding of the product and roadmap for guiding customer success.
  • Establish trusted advisor relationships at high levels within customer organizations.
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