Tech Consultant Management- Czech speaker

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Requirements:

• Native / Fluent level in the Czech language.
• B2-level English skills.
• Strong phone contact handling and active listening skills.
• Ability to multitask, prioritize and manage time effectively.
• Exceptional problem-solving skills and adaptability to various customer personalities.
• Pleasant and positive attitude with a team spirit.
• Located in Greece or in the EU.

Responsibilities:

• Manage inbound calls, chats, and emails along with customer service inquiries.
• Provide accurate, valid, and complete information to customers.
• Identify customers' needs to ensure satisfaction.
• Keep records of customer interactions, process accounts, and file documents.