Customer Happiness Associate (Asociado/a de Atención al Cliente) – México (Remote) I Future Opportunities at Clara

At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles. Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup. Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and Hubspot (or similar CRM). Intermediate English proficiency and full professional fluency in Spanish. Strong attention to detail and a high-quality bar for service excellence. A calm, empathetic communicator who thrives in dynamic, high-volume environments. Comfortable managing multiple tickets or cases simultaneously.

Resolve escalated support issues through email, chat, and phone. Proactively investigate customer problems and document findings. Provide follow-up support for complete resolution and satisfaction. Engage with customers considering cancellation or returns to offer solutions. Identify trends in customer feedback and propose improvements. Balance multiple incoming tickets while maintaining quality, tone, and timeliness. Use Zendesk, Hubspot, and Google Drive for support.