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Director of Account Management

Posted 2 months agoViewed

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💎 Seniority level: Director, 5+ years

💸 Salary: 145000.0 - 175000.0 USD per year

🔍 Industry: Healthcare

🏢 Company: Garner Health👥 51-100💰 $45,000,000 Series B about 3 years agoBusiness IntelligenceBig DataMedicalEmployee BenefitsHealth Care

🗣️ Languages: English

⏳ Experience: 5+ years

Requirements:
  • 5+ years of experience managing and growing a high-performing B2B account management organization in the health and benefits industry; startup experience is preferred.
  • Proven ability to build strong relationships with brokers in the health and welfare space.
  • Experience in supporting clients to increase engagement with a SaaS solution.
  • Passion for client experience and delivering high-quality work.
  • Strong ability to think systematically and design operational processes.
  • Excellent communication and presentation skills.
  • Self-starter mindset, capable of working in a fast-paced startup environment.
  • Desire to contribute to improving the healthcare system.
Responsibilities:
  • Leading, coaching, and developing a team of account managers for small market clients.
  • Designing and building systems and processes to help the team scale.
  • Establishing and managing key broker and client relationships.
  • Monitoring client health and success KPIs, developing strategy plans and best practices.
  • Communicating with decision makers and broker partners to understand clients' needs.
  • Collaborating with product, sales, and member services to meet enrollment and engagement goals.
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