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Director of Account Management
Posted 5 months agoInactiveViewed
💎 Seniority level: Director, 5+ years
💸 Salary: 145000.0 - 175000.0 USD per year
🔍 Industry: Healthcare benefits
🏢 Company: Garner Health👥 51-100💰 $45,000,000 Series B over 3 years agoBusiness IntelligenceBig DataMedicalEmployee BenefitsHealth Care
🗣️ Languages: English
⏳ Experience: 5+ years
Requirements:
- 5+ years of experience managing and growing a B2B account management organization in the health and benefits industry.
- Proven ability to build strong relationships with brokers.
- Experience in supporting clients to increase engagement and maximize SaaS solutions.
- Passion for delivering an excellent client experience.
- Strong systematic thinking and operational process design skills.
- Excellent communication and presentation skills.
- Ability to work in a fast-paced startup environment.
Responsibilities:
- Leading a team of account managers to deliver excellent client experiences for the small market business.
- Designing and building systems and processes for scaling the account management team.
- Establishing and managing key broker and client relationships.
- Monitoring client health and success KPIs and developing strategies to improve client satisfaction and retention.
- Collaborating with cross-functional teams to achieve enrollment and engagement goals.
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