Customer Service Representative
C
Customer Care Expertise LLCCustomer Service
St.Petersburg, FLFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Some proven customer support experience
- Required Skills
- Customer serviceTroubleshootingActive listeningSales experienceCRM
Requirements
- Some proven customer support experience or experience as a client service representative
- Track record of not just reaching, but exceeding quota requirements
- Strong phone administration skills and active listening capabilities
- Experience with CRM systems and practices
- Customer orientation and capacity to adapt/respond to different types of characters
- Exceptional communication and presentation skills
- Ability to multi-task, prioritize, and control time effectively
- High school degree
Responsibilities
- Handle high amounts of incoming calls
- Produce sales leads
- Identify and evaluate customers’ needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Reach personal/customer service team sales targets and call handling quotas
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
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