Customer Service Representative

Some proven customer support experience or experience as a client service representative Track record of not just reaching, but exceeding quota requirements Strong phone administration skills and active listening capabilities Experience with CRM systems and practices Customer orientation and capacity to adapt/respond to different types of characters Exceptional communication and presentation skills Ability to multi-task, prioritize, and control time effectively High school degree

Handle high amounts of incoming calls Produce sales leads Identify and evaluate customers’ needs to deliver satisfaction Build sustainable relationships of trust through open and interactive discussion Provide accurate, valid and comprehensive information by using the right methods/tools Reach personal/customer service team sales targets and call handling quotas Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers