Customer Service Representative - Kenya (Non-IT, Remote)
Company:Cloverleaf Care
Location:Kenya, EAT, NOT STATED
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Microsoft ExcelCommunication SkillsAnalytical SkillsCollaborationTime Management
Requirements:
3+ years experience in a Customer Service role. Excellent spoken and written communication skills in English. Expert level computer skills with documents, sheets, and web applications. Strong problem-solving abilities. Detail-oriented, highly organized, dependable, and able to multi-task. Self-starter with superior time management skills. Demonstrated excellent customer service skills with US or UK consumers. Clear voice quality for phone calls and HD video quality for interviews. Dedicated home office space. Strong work ethic and professional attitude.
Responsibilities:
Schedule and coordinate daily activities of healthcare workers. Screen and hire caregivers. Communicate regularly with field staff to promote the employer's brand. Match caregivers to clients for staffing shifts. Build rapport with US-based team members. Manage the service delivery platform. Provide excellent customer service through phone communications. Prepare daily and weekly staffing reports. Support payroll functions. Offer HR support to healthcare workers.
