Customer Service Representative - Kenya (Non-IT, Remote)

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Requirements:

• 3+ years experience in a Customer Service role.
• Excellent spoken and written communication skills in English.
• Expert level computer skills with documents, sheets, and web applications.
• Strong problem-solving abilities.
• Detail-oriented, highly organized, dependable, and able to multi-task.
• Self-starter with superior time management skills.
• Demonstrated excellent customer service skills with US or UK consumers.
• Clear voice quality for phone calls and HD video quality for interviews.
• Dedicated home office space.
• Strong work ethic and professional attitude.

Responsibilities:

• Schedule and coordinate daily activities of healthcare workers.
• Screen and hire caregivers.
• Communicate regularly with field staff to promote the employer's brand.
• Match caregivers to clients for staffing shifts.
• Build rapport with US-based team members.
• Manage the service delivery platform.
• Provide excellent customer service through phone communications.
• Prepare daily and weekly staffing reports.
• Support payroll functions.
• Offer HR support to healthcare workers.