NOC Engineer

Microsoft Windows Desktop & Server OS familiarity. Experience with OS & App Patching, OS Upgrades, Failure Remediation. Knowledge of Cloud Products & Technologies like Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS. Expertise in Identity Management, Authorization, and Security (Azure AD, Okta). Familiarity with EMM/MDM tools (InTune, AirWatch) and Backups & Disaster Recovery. Understanding of E-Mail Technologies and troubleshooting mail flow. Knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP). Experience resolving alerts raised by SIEM/SOC providers and Anti-Virus. Great communication skills, able to converse at a conversational English level. 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits. 1+ years of NOC experience, including ITIL-based Service Operations knowledge.

Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts. Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding. Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation. Assign projects for the NOC and Support teams. Maintain documentation by updating knowledge base, creating new articles, and improving content. Recommend and improve processes to drive better outcomes.