NOC Engineer
A
Atlas TechnicaIT management, user support, and cybersecurity
Ukraine, US EST, NOT STATEDFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years of general IT experience, 1+ years of NOC experience
- Required Skills
- AWSSharePointZabbixAzureNetworking
Requirements
- Microsoft Windows Desktop & Server OS familiarity.
- Experience with OS & App Patching, OS Upgrades, Failure Remediation.
- Knowledge of Cloud Products & Technologies like Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS.
- Expertise in Identity Management, Authorization, and Security (Azure AD, Okta).
- Familiarity with EMM/MDM tools (InTune, AirWatch) and Backups & Disaster Recovery.
- Understanding of E-Mail Technologies and troubleshooting mail flow.
- Knowledge of networking protocols (TCP/IP, VPN, DNS, DHCP).
- Experience resolving alerts raised by SIEM/SOC providers and Anti-Virus.
- Great communication skills, able to converse at a conversational English level.
- 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits.
- 1+ years of NOC experience, including ITIL-based Service Operations knowledge.
Responsibilities
- Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
- Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
- Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
- Assign projects for the NOC and Support teams.
- Maintain documentation by updating knowledge base, creating new articles, and improving content.
- Recommend and improve processes to drive better outcomes.
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