Remote Call Center Representative - (Bilingual French Canadian)

View full description

Requirements:

• Bilingual in French Canadian.
• Must own a computer and headset.
• High School Diploma.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multitask and manage multiple incidents at a time.

Responsibilities:

• Manage large amounts of inbound calls promptly.
• Follow communication 'FAQs scripts' when handling different topics.
• Identify caller's needs, clarify information, provide guidance, and de-escalate calls when necessary.