- Professionally welcome patients and introduce them to our services.
- Conduct virtual consultations to explain our care model.
- Guide patients through their healthcare journey, from initial consultation to follow-up.
- Manage patient communications, including calls, emails, and appointment confirmations.
- Coordinate scheduling and facilitate follow-up appointments.
- Provide administrative support to the clinical team, including maintaining digital health records.
- Assist with membership and billing inquiries.
- Coordinate referrals with external healthcare providers.
- Ensure the efficient operation of the practice.
Customer service