- Manage the successful end-to-end delivery of customer implementation projects from initiation through to transition into Business as Usual (BAU)
- Develop and maintain project plans, ensuring milestones, timelines, risks, and dependencies are effectively managed
- Act as the primary point of contact for customers throughout the implementation lifecycle
- Build strong relationships with customers, partners and internal teams to ensure successful project outcomes
- Ensure projects are delivered to agreed scope, quality, budget, and timelines
- Proactively identify, manage, and mitigate project risks, issues, and dependencies
- Coordinate cross-functional teams to ensure delivery activities are aligned and executed effectively
- Facilitate regular project governance meetings, status updates, and stakeholder communications
- Ensure accurate project documentation is maintained throughout the project lifecycle
- Identify opportunities to improve implementation processes and contribute to continuous improvement initiatives
Project ManagementRisk ManagementStakeholder management